Transforming BMS Service Delivery: Introducing CUBE Service Fusion
How CUBE is Revolutionizing Contract Management, PM Tasking, and Automated Testing
In an industry where operational efficiency and service consistency are paramount, many BMS, mechanical, and HVAC service providers still rely on outdated methods for managing maintenance contracts, preventive maintenance (PM) schedules, and system testing. This reliance often leads to missed tasks, delayed reporting, and unfulfilled service-level agreements (SLAs).
At CUBE, we believe service delivery should be intelligent, streamlined, and proactive. That’s why we developed the CUBE Service Module, a purpose-built platform for service management. Paired with the CUBE Box, our solution introduces a new level of automation and reliability, especially in the field of functional testing during routine maintenance.
Maintenance Contract Management: Digitized and Centralized
Service contracts are a vital source of recurring revenue and customer retention, yet many organizations struggle to manage them efficiently. The CUBE Service Module brings structure and automation to contract management by enabling users to:
- Generate and manage service contracts using customizable templates
- Track renewal cycles, SLA compliance, and profitability
- Associate contracts directly with customers, locations, and equipment assets
- Gain visibility into contract performance and margins through live dashboards
By digitizing the contract lifecycle, CUBE ensures nothing is overlooked — and that service teams remain aligned with customer expectations at every stage.
Intelligent Preventive Maintenance Scheduling
Preventive maintenance is essential for maximizing equipment lifespan and avoiding unplanned downtime. However, traditional PM management often lacks precision and adaptability.
CUBE addresses this through a smart scheduling engine that:
- Automatically assigns tasks based on technician availability, skill sets, and service contract requirements
- Tracks and updates PM completion status in real-time
- Integrates seamlessly with mobile devices for technician check-ins, task execution, and data collection
- Provides real-time oversight of pending, in-progress, and overdue PM activities
This functionality empowers service teams to consistently deliver on contractual obligations, while reducing the administrative burden on back-office staff.
CUBE Box: Automation in Functional Testing
Functional testing during PM visits has long been a manual, time-consuming process prone to inconsistencies. The CUBE Box offers a transformative solution by enabling fully automated, BMS-connected test execution.
Key features include:
- Direct integration with BMS networks (BACnet/IP, MSTP, and Modbus supported)
- Execution of standardized test sequences for devices, loops, and control logic
- Automated capture and analysis of point responses and control behavior
- Instant logging of test results within the CUBE platform
- Automatic identification of faults and creation of follow-up actions
This automation ensures consistent, accurate testing across all sites—significantly improving quality assurance, reducing technician workload, and enhancing data integrity.
Closing the Loop: From Field Execution to Revenue Recognition
What sets CUBE apart is its ability to integrate all service-related functions into a single, automated workflow. Once a PM task or functional test is completed, the following processes are handled automatically:
- Technician notes and results are reviewed and validated
- Service Work Orders (SWOs) are generated and sent to customers
- Billing is triggered with accurate labor, materials, and testing data
- Equipment issues or recommendations are logged and routed for proposal generation
This closed-loop process improves service transparency, expedites billing cycles, and captures more revenue opportunities through proactive asset assessments.
Measurable Business Impact
Organizations using the CUBE Service Module and CUBE Box report substantial improvements in operational performance:
- 40% reduction in technician time per PM visit
- 60% faster validation and reporting processes
- 2x increase in conversion rates from field recommendations to project proposals
- 30% increase in service contract renewal rates due to improved visibility and reporting
Conclusion
As the demands on service teams grow more complex, automation and integration are no longer optional — they are essential. The CUBE Service Module, in conjunction with the CUBE Box, empowers organizations to move from reactive service delivery to a proactive, data-driven model that improves efficiency, profitability, and customer satisfaction.
To see how CUBE can elevate your service operations, we invite you to schedule a personalized demo with our team.