Finally, a Smarter Way to Manage Service Contracts, PM Tasking, Functional Testing — and See It All in Real Time
As a Facility Manager, I’m responsible for making sure everything works — all the time — with minimal disruption, optimized cost, and full accountability.
That means I need to know:
- What’s been serviced and when
- Whether preventive maintenance (PM) is done properly
- If systems are passing functional tests
- And whether our service provider is really delivering value
Most platforms and service vendors can offer pieces of this. But I found something that ties it all together: CUBE.
Powered by the CUBE Service Module, CUBE Box, CUBE AI Assistant, and now the CUBE Customer Portal, I finally have complete, real-time control and insight into every aspect of our building’s service operations.
Contract and PM Tasking – Fully Under Control
No more wondering about contract terms or chasing overdue PMs. The CUBE Service Module handles everything:
- Tracks all active contracts, SLAs, and scope of work
- Auto-schedules PMs based on asset type, usage, and contract frequency
- Ensures qualified technicians are assigned
- Keeps everything connected to real-time dashboards I can see any time
So instead of relying on monthly status meetings or incomplete emails, I can log into the Customer Portal and get an instant view of service health across my entire site.
Functional Testing – Automated and Verified
Historically, functional testing has been one of the least consistent areas of service. It’s either skipped, loosely documented, or based on someone’s subjective review.
With CUBE Box, testing is standardized, automated, and reliable:
- Runs predefined test sequences directly from the BMS
- Validates sensor and actuator behavior in real time
- Flags failures automatically
- Sends results straight to the Customer Portal for review
Now, when I see “PM Complete” on a report, I can click to review actual test logs — not just trust someone checked a box.
CUBE AI Assistant – Real-Time Intelligence, Working for Me
CUBE doesn’t stop at task automation. With the CUBE AI Assistant, I get insights I used to spend hours trying to compile manually.
CUBE AI:
- Reviews functional test data and technician reports
- Detects inconsistencies or gaps
- Flags missing recommendations or service follow-ups
- Even drafts proposals based on test failures or equipment trends
That means our service provider is proactive, and I can take action before small issues become expensive failures.
The Game-Changer: The CUBE Customer Portal
This is where it all comes together.
The CUBE Customer Portal gives me full visibility and control over everything happening in our facility from a service perspective. From a single interface, I can:
- Track real-time PM task completion across every building
- Review detailed test results from CUBE Box
- Approve or flag technician reports
- View contract performance, response times, and SLAs
- Download service histories for audit or compliance
- Review pending proposals and cost breakdowns
I can even share limited-access views with my leadership team or auditors, giving them the confidence that we’re managing operations responsibly.
Why This Matters
Today’s facility teams are being asked to reduce downtime, cut costs, and improve building performance — often with less staff and tighter timelines.
With CUBE and its Customer Portal, I’ve gained the ability to:
- Hold vendors accountable
- Proactively manage risk
- Improve service quality
- Justify spend with actual performance data
- Make smarter, faster maintenance decisions
Final Thought
Service is no longer about just “checking boxes.” It’s about delivering results that are visible, measurable, and repeatable. With CUBE, I finally have a partner and platform that’s aligned with the level of performance and transparency we expect in our facility.