Customer Service
CUBE USA is seeking to fill our customer support position with an enthusiastic, career minded, individual, with a strong work ethic and a commitment to teamwork. This position reports to CUBE Customer Support Manager and has responsibility for assisting with the many facets of the customer service effort including supporting the development team, attending to customer questions; customer training and software update letter preparation. Position requirements If you do not possess basic understanding of the internet, social media or customer support experience, do not apply, you will be wasting your time.
Job Responsibility
Customer Service management: the CS will be responsible for attending the support tickets create by the customers. Working with the development team to understand when the problem will be resolved and inform the customer regularly. The CS at time will have to call the customer to understand better the issue at hand and explain the situation to the development.
Customer information management: The CS is responsible for generating and updating the customer in a monthly basis about the changes and new features that the software offers.
Customer Training: the marketing associate will be responsible for customer training including host training webinars, creating training videos, assisting customer during the set up process, elaborations training presentation as requested by the customer.
Customer satisfaction assurance: The CS will be responsible for surveying the customer on his satisfaction periodically. (At a minimum once a month). Stay current with client needs, competition, and industry trends. The associates shall review the survey information and address any issues it may appear. It is also the responsibility of the marketing associate to assist the customer in technical question in the use of the product.
Other responsibility upon manager request.
Require Minimum Skills
Excellent verbal and written communication skills
Demonstrated experience working in a customer service team environment.
Demonstrated experience working with current social media platforms.
Strong organizational and follow-up skills
Above average desktop computer skills with experience in Pages, Numbers, Keynote or MS Excel, Word, PowerPoint, and Outlook
High School Degree or technical School Degree.
Experience in dealing with customer and participating in team where their job was to resolve customer presented by the customers. Ideal candidate must be experience in dealing with customer preferable from software or Technology Company.
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